Internal Service & Planning Coordinator

About This Role

Are you a highly organized and communicative professional with a passion for ensuring seamless service delivery? Resolvo Engineering B.V., a dynamic and innovative engineering firm based in Drunen, is looking for a dedicated Internal Service & Planning Coordinator to join our team. This is a crucial, permanent, in-house position where you will serve as the central hub for all service-related operations, directly impacting our customer satisfaction and operational efficiency. If you excel at planning, maintaining a comprehensive overview, and effectively connecting various stakeholders, this is an exceptional opportunity to make a tangible difference within a supportive and stable work environment.

As our Internal Service & Planning Coordinator, you will play a pivotal role in orchestrating our service activities, ensuring that our clients receive prompt and professional support, and our field service technicians are efficiently deployed. This role is designed for someone who thrives in a fast-paced internal setting, managing complex schedules and communications without the demands of external travel or irregular working hours. Join us and become an indispensable part of a company that values precision, customer focus, and impactful contributions.

Key Responsibilities

• Act as the primary point of contact for all incoming service requests from clients, ensuring prompt and professional handling of inquiries via phone, email, and other communication channels.
• Efficiently plan and schedule service appointments for our team of skilled service technicians, optimizing routes and resource allocation to meet customer needs and operational targets.
• Maintain a comprehensive overview of ongoing service projects, technician availability, and equipment status to proactively anticipate and resolve potential scheduling conflicts or delays.
• Serve as the vital link between customers, field service technicians, and various internal departments, facilitating clear and timely communication to ensure all parties are informed and aligned.
• Coordinate the dispatch of technicians for urgent service calls, demonstrating strong problem-solving skills to manage unexpected situations and minimize customer downtime.
• Process and document all service-related information accurately within our internal systems, including customer details, service history, technician reports, and follow-up actions.
• Monitor the progress of service jobs from initiation to completion, ensuring all tasks are performed according to established quality standards and within agreed-upon timelines.
• Manage and update service contracts, warranties, and maintenance schedules, ensuring compliance and proactive client engagement for recurring services.
• Prepare and distribute detailed reports on service performance, customer feedback, and operational metrics to management, contributing to continuous improvement initiatives.
• Proactively communicate with customers regarding appointment confirmations, service updates, potential delays, and post-service follow-ups to ensure high levels of customer satisfaction.
• Support internal administrative tasks related to service operations, including ordering parts, managing inventory for technicians, and preparing necessary documentation for field staff.

Requirements & Qualifications

• Proven experience in a similar internal service coordination, planning, or dispatching role, preferably within an engineering, technical, or industrial environment.
• Demonstrated strength in strategic planning, meticulous organization, and maintaining a clear overview of multiple concurrent tasks and schedules.
• Exceptional ability to connect, communicate, and coordinate effectively between diverse groups of people, including clients, technicians, and internal colleagues.
• A strong customer-centric mindset with a professional and empathetic approach to client interactions.
• Proficiency in using planning software, CRM systems, and standard office applications (e.g., Microsoft Office Suite).
• Excellent verbal and written communication skills in Dutch are essential for effective interaction with local clients and team members.
• Ability to work independently, prioritize tasks effectively, and make sound decisions under pressure.
• A proactive and solution-oriented approach to daily challenges and operational improvements.
• Residency in or near Drunen, Netherlands, is preferred.

Skills & Competencies

• Exceptional Planning & Scheduling
• Advanced Communication Skills
• Strong Organizational Acumen
• Proactive Problem-Solving
• Customer Service Excellence
• CRM & Software Proficiency
• Team Collaboration

What We Offer

At Resolvo Engineering B.V., we value our employees and offer a stimulating environment where your contributions are recognized and rewarded. We provide the tools and support you need to succeed in a role that genuinely makes a difference.

• A permanent employment contract, offering long-term career stability and security.
• A dedicated internal service function, completely free from field service responsibilities or irregular working hours, ensuring a predictable and healthy work-life balance.
• The opportunity to work 32-40 hours per week, allowing for flexibility while maintaining a full-time commitment.
• A competitive annual salary of €51,600.00, reflecting your expertise and the critical nature of this role.
• A vibrant and supportive team environment within an innovative engineering company.
• Opportunities for professional development and continuous learning to enhance your skills and career trajectory.
• A role where your planning and coordination abilities directly contribute to customer satisfaction and operational success, truly allowing you to make an impact.
• Modern tools and resources to perform your duties efficiently and effectively.

How to Apply

If you are ready to take on a challenging and rewarding role as our Internal Service & Planning Coordinator and meet the qualifications described, we encourage you to apply! Join Resolvo Engineering B.V. and become a key player in our mission to deliver exceptional service. Submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position. We look forward to hearing from you!