Operations Administrator – IT Security & Cloud Distribution

About This Role

Exclusive Networks Switzerland AG, a distinguished Value Add Distributor (VAD) within the dynamic IT-Security and Cloud Technologies sector, is actively seeking a diligent and proactive Operations Administrator to join our dedicated team. As a vital part of the globally operating Exclusive Group, we are at the forefront of the cybersecurity landscape, committed to enabling a secure, digital future for individuals and organizations worldwide. Our unique distribution approach empowers our partners with cutting-edge solutions and unparalleled support.

Based full-time in Schlieren, near Zurich, this role offers an exceptional opportunity for an organized and detail-oriented professional to become an integral part of our operational excellence. The Operations Administrator will play a crucial role in ensuring the smooth and efficient execution of our daily business processes, providing essential support across various departments including sales, finance, and logistics. You will be instrumental in managing the flow of information and products, contributing directly to our mission of delivering superior service and innovative cybersecurity solutions to our partners.

Key Responsibilities

• Order Management & Processing: Accurately and efficiently process sales orders, purchase orders, and license renewals from our partners to vendors, ensuring timely execution and adherence to established protocols.
• Partner & Vendor Liaison: Serve as a primary point of contact for external partners and vendors, addressing inquiries related to order status, product availability, delivery schedules, and general operational matters.
• System Administration & Data Management: Maintain and update critical data within our Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, including product information, customer records, pricing, and inventory levels, ensuring data integrity and accuracy.
• Logistics & Supply Chain Support: Assist with the coordination of product deliveries, returns, and inventory tracking, working closely with logistics providers and internal teams to optimize supply chain efficiency.
• Financial & Administrative Assistance: Provide comprehensive administrative support to the finance department, including invoice verification, expense tracking, reconciliation assistance, and other related tasks as required.
• Cross-Departmental Support: Offer general administrative and operational support to the sales, finance, and management teams, contributing to a collaborative and productive work environment.
• Documentation & Reporting: Prepare, maintain, and organize operational documentation, standard operating procedures, and generate regular reports to monitor key performance indicators and support decision-making processes.
• Process Improvement: Actively identify opportunities for process optimization and efficiency enhancements within operational workflows, contributing ideas and implementing solutions to streamline tasks and improve service delivery.
• Compliance Assurance: Ensure all operational activities comply with company policies, industry regulations, and legal requirements.

Requirements & Qualifications

• A completed commercial apprenticeship (Kaufmännische Ausbildung) or an equivalent educational background in business administration, logistics, or a related field.
• Proven professional experience of 1-3 years in an administrative, operational, or logistics coordination role, preferably within the IT distribution, technology, or cybersecurity sector.
• Exceptional command of both written and spoken German and English is mandatory; proficiency in French would be a significant advantage.
• Demonstrable proficiency in the Microsoft Office Suite, particularly Excel, Word, and Outlook, for data analysis, document creation, and communication.
• Prior experience with ERP systems (e.g., SAP, Microsoft Dynamics) and CRM platforms (e.g., Salesforce) is highly desirable and considered a strong asset.
• Possession of a valid work permit for Switzerland or EU/EFTA citizenship is a prerequisite for this position.
• Strong organizational skills with a meticulous attention to detail and a high degree of accuracy in all tasks.
• A proactive and self-motivated work ethic, coupled with the ability to manage multiple priorities and deadlines effectively in a fast-paced environment.
• Excellent interpersonal and communication skills, enabling effective collaboration with internal teams, partners, and vendors.
• A problem-solving mindset with the ability to identify issues and propose practical solutions.
• Ability to work both independently with minimal supervision and collaboratively as part of a cohesive team.

Skills & Competencies

• Organizational & Time Management
• Attention to Detail & Accuracy
• Communication (German & English)
• IT System Proficiency (MS Office, ERP/CRM)
• Problem-Solving & Proactivity
• Data Entry & Management
• Customer & Vendor Relationship Management

What We Offer

Joining Exclusive Networks means becoming part of a leading global cybersecurity and cloud specialist. We offer a stimulating and international work environment where innovation and collaboration are highly valued. You will have the opportunity to work with cutting-edge IT security and cloud technologies, contributing to a company that is shaping the digital future.

• Opportunity to grow within a globally recognized VAD.
• Exposure to advanced cybersecurity and cloud technologies.
• A collaborative, supportive, and dynamic team culture.
• Professional development and continuous learning opportunities.
• Competitive compensation package.

How to Apply

If you are a highly motivated individual with a passion for operational excellence and meet the qualifications outlined above, we encourage you to apply. Please submit your comprehensive application, including your CV and a cover letter, through our careers portal. We look forward to reviewing your application and exploring how your skills and experience can contribute to the success of Exclusive Networks Switzerland AG.