Remote Service Operations Coordinator

About This Role

This exceptional opportunity is proudly posted by Jobgether on behalf of a dynamic and rapidly growing partner company, a leader in its respective industry. We are actively seeking a highly motivated and detail-oriented individual to join their team as a Remote Service Operations Coordinator, a critical role designed to elevate the customer experience and streamline operational efficiency. In this pivotal position, you will serve as a dedicated Service Experience Advocate, taking complete ownership of the entire lifecycle of property-related files and projects. Your mission will be to ensure a consistently smooth, unified, and exceptional service journey for every customer from initial inquiry through successful completion.

As the primary point of contact for clients, you will orchestrate complex project management efforts, meticulously coordinating resources, timelines, and communications. This role demands a proactive approach to problem-solving, an unwavering commitment to quality assurance, and the ability to navigate various internal and external stakeholders. You will be instrumental in transforming customer interactions into positive, memorable experiences, directly contributing to the partner company's reputation for operational excellence and unparalleled customer satisfaction. This remote position offers the flexibility of working from home while being an integral part of a collaborative and forward-thinking team.

Key Responsibilities

• End-to-End File Management: Own and manage the complete lifecycle of property-related service files, from initial intake and documentation to final resolution and archiving, ensuring accuracy and completeness at every stage.
• Primary Customer Liaison: Serve as the main point of contact for customers, providing timely updates, addressing inquiries, resolving concerns, and setting clear expectations through professional and empathetic communication channels (phone, email, chat).
• Project Coordination & Scheduling: Meticulously coordinate all aspects of service projects, including scheduling appointments, allocating resources, managing vendor interactions, and monitoring project timelines to ensure efficient execution.
• Quality Assurance & Operational Excellence: Proactively monitor service quality, identify potential issues, and implement corrective actions to guarantee the delivery of high-quality services that meet or exceed customer expectations and company standards.
• Stakeholder Communication: Facilitate seamless communication and collaboration between customers, internal departments (e.g., sales, technical teams), and external partners or service providers to ensure a cohesive service delivery model.
• Documentation & Reporting: Maintain accurate and detailed records of all customer interactions, project statuses, and resolutions within the CRM system. Generate regular reports on service performance, project progress, and customer feedback.
• Issue Resolution & Escalation: Efficiently identify, troubleshoot, and resolve service-related issues. Skillfully escalate complex problems to appropriate teams or management when necessary, ensuring timely and satisfactory outcomes.
• Process Improvement: Continuously identify opportunities to enhance service processes, improve operational workflows, and contribute to the development of best practices to optimize the overall customer experience.
• Adherence to Standards: Ensure all service activities comply with company policies, industry regulations, and service level agreements (SLAs).

Requirements & Qualifications

• Proven experience (minimum 2-3 years) in a service coordination, customer success, project support, or high-level administrative role, preferably within a remote setting.
• Exceptional organizational skills with a meticulous attention to detail and the ability to manage multiple complex tasks simultaneously without supervision.
• Outstanding verbal and written communication skills, capable of conveying information clearly, concisely, and professionally to diverse audiences.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and project management tools (e.g., Asana, Trello, Monday.com) to track progress and manage workflows.
• Demonstrated ability to work independently, prioritize effectively, and thrive in a fast-paced, dynamic remote work environment.
• A dedicated home office setup with reliable high-speed internet connectivity and a quiet working space.
• High school diploma or equivalent required; an Associate's or Bachelor's degree in Business Administration, Communications, or a related field is highly preferred.
• Strong problem-solving abilities and a proactive approach to anticipating and addressing customer needs.

Skills & Competencies

• Customer Service Excellence
• Project Coordination & Management
• Organizational & Time Management Skills
• Verbal & Written Communication
• Problem-Solving & Critical Thinking
• CRM Software Proficiency
• Attention to Detail

What We Offer

Joining our partner company means becoming part of an innovative and supportive team dedicated to making a real impact. While working remotely, you'll be connected to a vibrant company culture that values collaboration, professional growth, and work-life balance. We believe in recognizing and rewarding talent, offering a competitive compensation package designed to attract and retain top performers. This role provides significant opportunities for career advancement within a growing organization.

• Competitive Salary Package (details available upon inquiry)
• Opportunities for Professional Development and Growth
• Supportive Remote Work Environment
• Collaborative Team Culture
• [Contact employer for additional benefits information]

How to Apply

If you are a highly organized, customer-focused professional eager to make a significant contribution to a leading company, we encourage you to apply! Please submit your resume and a compelling cover letter outlining your relevant experience and why you are the ideal candidate for this Remote Service Operations Coordinator position. We look forward to reviewing your application and exploring how your skills can enhance our team.